Return & Refund Policy

At SWAGG MONEY APPAREL, we want you to feel confident when shopping our streetwear collections. Your satisfaction matters to us, and we aim to make the return and refund process as clear and straightforward as possible.

Please review the following policy before making a purchase.

1. Return Eligibility

We accept eligible returns within [30 days] of the date your order is delivered.

To qualify for a return, items must meet the following conditions:

  • Items must be unworn, unwashed, and unused.
  • Products must be in their original condition, with tags attached where applicable.
  • Items must be free from stains, odors, damage, or alterations.
  • Proof of purchase or an order confirmation must be provided.

Items that do not meet these conditions may not qualify for a return, except where required by applicable law.

2. How to Request a Return

If you would like to return an item, please contact our customer support team at [gravesakeem22@gmail.com] within the return eligibility period.

Include the following information:

  • Your full name
  • Your order number
  • The item you wish to return
  • The reason for your return
  • Photos, if the item is damaged, defective, or incorrect

Once your request is reviewed, our team will provide return instructions if your item is eligible.

Please do not send items back without receiving return instructions.

3. Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within [5–10 business days] after approval.

Please note that your bank or payment provider may require additional time to process and display the refund.

Original shipping charges are generally non-refundable unless the return is due to our error or applicable law requires otherwise.

4. Exchanges

If you need a different size, color, or style, please contact our support team to check exchange eligibility and product availability.

Exchanges are subject to available inventory.

If a direct exchange is unavailable, you may be able to return the eligible item and place a new order.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at [gravesakeem22@gmail.com].

Include your order number and clear photographs of the item and packaging, where possible.

Our team will review the issue and help arrange an appropriate solution, such as a replacement, exchange, or refund.

Your statutory consumer rights remain unaffected.

6. Non-Returnable Items

The following items may not be eligible for returns unless they arrive damaged, defective, incorrect, or applicable law provides otherwise:

  • Personalized or custom-made items
  • Items marked as final sale, where legally permitted
  • Gift cards
  • Items that have been worn, washed, altered, or damaged after delivery
  • Items returned outside the applicable return period

Any product-specific return restrictions will be communicated where applicable.

7. Return Shipping Costs

For standard returns, customers are responsible for return shipping costs unless otherwise stated or required by law.

If the return is due to a damaged, defective, or incorrect item, we will provide instructions regarding return shipping and any applicable reimbursement.

We recommend using a trackable shipping service when returning an item.

We cannot guarantee receipt of a return package shipped without tracking.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will do our best to accommodate cancellation requests before the order enters processing or shipment.

Once an order has shipped, cancellation may no longer be possible. Eligible items may instead be returned under this policy.

9. Missing or Lost Packages

If your package appears to be missing or lost, please contact our support team with your order number and tracking details.

We will help investigate the issue with the shipping carrier and determine the appropriate next steps.

10. Refunds Not Received

If your refund has been approved but has not yet appeared in your account:

  1. Check your original payment account.
  2. Contact your bank or card provider for processing updates.
  3. If the refund is still missing after the expected processing period, contact us for assistance.

11. Contact Information

For questions about returns, exchanges, cancellations, or refunds, please contact:

Store: SWAGG MONEY APPAREL

Customer Support Email: gravesakeem22@gmail.com

Return Address: Provided with approved return instructions.

We are committed to addressing return and refund requests fairly and in accordance with applicable consumer protection laws.

SWAGG MONEY APPAREL

TOO REAL. TOO RARE.

Wear Your Confidence. Own Your SWAGG.